What Just Clicked for Me While Talking to D—!
On Staying Small and Going All In I’m up at 4:00 AM talking to D— from tech support, trying to work out (for the ninth time since October) a weird glitch that means I can receive emails but not send them through some of my accounts. I’m very familiar with the tech support script at this stage: First, D— understands how frustrating this is for me. Then, he asks the same questions I’ve answered in the last eight rounds, gets me to delete my email software and set it up from scratch, and change some passwords. Then D—makes a change to the back end, asks me to wait 24 to 48 hours, and promises that this time it’ll be fixed for sure. By now, I ask for the log number of our call, because I know I’ll be contacting them again in 28 hours and going through the exact same script again with a different member of the tech support